Holiday Sales Associate and Fulfillment Assistant - Temporary

Job Description

The Sales Associate will help the store manager and retail team members oversee the Block Shop retail store and assist customers in having the best possible experience.  In this role, you’ll be a friendly face that greets customers, guides them through their purchases, and helps build lasting relationships with the great people that come through our doors!  The ideal candidate for this role will engage customers and resolve any concerns while creating a warm, inspiring experience at Block Shop.  They will also be able to assist our fulfillment team by packing and shipping products during peak holiday season. This position will be part-time, 1-4 days a week depending on the time of year. Sunday is one of our busiest days so being available is a requirement. We can’t wait to meet you! 

Responsibilities

• Welcome customers to the store and maintain a welcoming, tidy atmosphere
• Ensure excellent sales service that leads people wanting to return again and again 
• Assist customer needs and provide assistance on products with respect and kindness 
• Resolve customer complaints and issues 
• Process POS purchases and returns sufficiently and accurately 
• Maintain inventory and restock merchandise on sales floor 
• Work with team to achieve store sales goals
• Represent the brand with professionalism and enthusiasm 
• Assist with packing and shipping holiday orders efficiently

Qualifications

• One to two years in a retail or customer service environment
• Ability to deliver top notch, personalized customer service in a fast-paced retail setting 
• A love for the brands and categories BST carries 
• A critical and elevated sense of personal style that resonates with the BST brand
• Innate curiosity to explore and understand a growing business
• Self-motivated, self-starter, attention to detail
• Sense of humor, upbeat attitude 
  
• Bonus - loves to gift wrap!!

To Apply

Please email a cover letter and resume to hello@blockshoptextiles.com with YOUR NAME and SALES ASSOCIATE in the subject heading.  Please include professional reference(s) and short answers to the below questions. 

Questions

1. Why do you want to work at Block Shop?
2. What’s another store or company that you think has exceptional customer service, and why? Alternatively, what’s the best customer service experience you have received, and why?